Digital Skills for Access to Basic Services0

TSUULL’s Digital Skills and Literacy Programs aim to provide equitable access to essential technological competencies for community members, empowering them to participate confidently in an increasingly digital world. As a long-term, ongoing initiative, the program is specifically designed to reduce digital inequality and support vulnerable populations residing in neighborhoods surrounding the University. By focusing on youth, women, senior citizens, and low-income families, the program ensures that those most at risk of exclusion gain the skills needed for education, employment, and daily life.

Program Objectives
The initiative seeks to:
•  strengthen digital inclusion among socially vulnerable and economically disadvantaged groups;
•  equip participants with practical digital competencies that enhance employability and economic resilience;
•  support lifelong learning by offering accessible training in digital communication, information literacy, and technology use;
•  bridge the generational digital divide, particularly among older adults;
•  contribute to the development of a digitally skilled, informed, and empowered local community.

 

Core Activities
The program includes three main components:
• Foundational Digital Literacy:
Training in essential computer operations, internet navigation, email communication, digital safety, and secure use of online platforms.
• Vocational and Professional Skills:
Workshops introducing participants to office software, online collaboration tools, digital entrepreneurship, e-commerce, and remote work practices.
• Community Access Projects:
Creating open-access learning hubs and computer labs for individuals who lack digital devices or internet connectivity at home, providing hands-on experience in a supportive environment.
Participation and Reach
To date, a total of 370 community members have taken part in this permanent program. Most participants were:

  • •  representatives of the older generation;
  • •  socially vulnerable individuals;
  • •  residents from low-income households living in close proximity to the University.

Digital Confidence Builders: Promoting Financial and Social Sustainability through Skills Development

TSUULL’s Digital Skills and Literacy Program not only reduces the digital divide for senior community members but also provides structured support that enables them to participate in financially and socially sustainable initiatives. While older adults are not typically the primary group for business start-ups, the program equips them with foundational competencies that directly contribute to economic resilience, financial independence, and improved community participation.
How the Program Supports Financially & Socially Sustainable Development
Through tailored digital education, TSUULL helps senior citizens:

  • •  Gain essential digital operational skills (smartphones, computers, tablets), enabling them to independently manage communication and online activities relevant to personal and small-scale business tasks.
  • •  Develop digital communication competencies (email, messaging apps, video calls), which are crucial for engaging with service providers, family members, community organizations, and potential support networks for micro-entrepreneurial initiatives.
  • •  Access online public services such as medical portals, pension information, utility payments, and municipal services—skills that significantly reduce time and financial burdens and help them participate more fully in local economic life.
  • •  Enhance online security awareness, including password protection, scam avoidance, and detection of misinformation—critical elements for safely navigating digital environments and protecting personal finances.
  • •  Build digital financial literacy, such as operating ATMs, using online banking tools, making secure digital payments, and managing personal transactions.

Outcome

Although the older generation is not traditionally the main target for entrepreneurial programs, the skills they developed form the foundation for financial sustainability, improved decision-making, and potential engagement in micro-enterprises or family-run businesses.
These outcomes demonstrate TSUULL’s commitment to supporting local communities not only through education but also through inclusive, socially responsible capacity-building initiatives aligned with long-term sustainable development goals.

 

 

 

 

 

 

 

 

Contribution to Sustainable Micro-Entrepreneurship and Community Empowerment

By gaining these skills, older adults:
•  Increase their economic independence, enabling them to manage household finances more effectively and reduce reliance on intermediaries.
•  Acquire competencies that can support small-scale income-generating activities, such as online selling, digital communication with customers, or participation in community-based microbusiness projects.
•  Strengthen their social inclusion, allowing them to stay connected to community organizations, participate in local initiatives, and contribute to collective well-being.
•  Build confidence to engage in modern digital ecosystems, which is essential for participating in or supporting financially and socially sustainable ventures.

University-Level Support Mechanisms

TSUULL, as an institution, provides:
•  Training workshops tailored to diverse digital needs;
•  Mentorship-style guidance from instructors, helping older adults apply their new skills in everyday life and small-scale economic activities;
•  Access to university facilities, including computer labs and open learning hubs, enabling participants to practice digital operations independently;
•  Community-integrated learning spaces, which foster interaction, collaboration, and knowledge-sharing across generations.

 

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